iTuffy
iTuffy
URL http://www.fullerton.edu/it/services/ituffy/index.php
Cost Free
Address California State University, Fullerton 800 N. State College Blvd. Fullerton, CA 92831-3599. USA
Year Created
Type Academic - School
Audiences Post-secondary (18 years and over)
Technologies Natural language processing
User count 0
Creators

California State University

Description

iTuffy is an application used at California State University that allows students to ask questions about services on campus in a conversational format. Using student information stored in a variety of data warehouses, iTuffy is able to show student grades, display their current schedule, provide directions, operating hours for campus offices and services, and help students enroll in classes.

Evolution
Tech Description

Processing natural language to answer students questions,
Speech to text & text to speech conversions,
Machine learning to learn from asked questions to improve accuracy.

Uses

Chatbot answering student questions about campus services

Reasons

N/A

Managers
Strategies
Pros

Improve the campus experience,
Immediate response.

Limitations

N/A

Difficulties
Publications